FORT WORTH, Texas – American Airlines today received notice from Sabre that it has taken a set of punitive actions against the airline and its customers, despite the fact that American has met all its obligations and continues to work in good faith with Sabre.
The actions, which include biasing its shopping displays, are anti-consumer, anti-competitive and harmful to its subscribing agents.
Sabre’s actions are discriminatory and patently inconsistent with both its contractual obligations and its professed goal of ensuring full transparency for the benefit of consumers and travel agents. In contrast, the actions only serve to protect Sabre’s market position and attempt to force airlines and travel agencies to rely exclusively on its legacy systems that only lead to higher fares and fewer choices for consumers.
American is committed to working with all efficient distribution channels, including traditional travel agencies, online travel agencies and global distribution systems
American Airlines and American Eagle fares and schedules – including all international and domestic classes of service – are widely available through a number of outlets, including American’s own website, AA.com, which features our Lowest Fare Guarantee, as well as through American’s reservations agents, thousands of travel agencies in locations worldwide, online travel agencies such as Priceline.com and metasearch engines such as Kayak.com.